Return Policy

Last updated: August 14, 2026

We want you to be genuinely happy with your Flux mount. If it isn't right for your boat, you have 30 days from the day it's delivered to return it. Here's exactly how it works — no fine print games.

How to start a return

Every return starts with a return request — submit one on our returns page with your order number. We review requests within 1–2 business days and email you a return authorization number (an "RMA") with instructions — it's the reference we use to match your package to your order when it arrives. Please don't ship anything back before you have an RMA — packages we aren't expecting can't be matched to an order and can't be refunded.

Arrived damaged, defective, or wrong?

We'll make it right at no cost to you. Submit a return request within 7 days of delivery and reply to our email with a few photos of the item and the packaging — the photos let us start a claim with the carrier right away. Once we've verified them, we'll email you a prepaid return shipping label; just drop the item back in its box and send it off within 14 days. Your free replacement ships (or your full refund is issued, including original shipping — whichever you prefer) as soon as return tracking shows the package on its way to us. You pay nothing, and you're never waiting on us to receive it first.

Changed your mind?

No problem — uninstalled products in new condition can come back within 30 days for a refund, with no restocking fee. To qualify, the item must be:

• Uninstalled and unused — never mounted, drilled, or taken on the water;
• In its original packaging with all included hardware and documentation;
• In resellable condition — no scratches, tool marks, or modifications.

Once your return is approved we'll email you a prepaid return shipping label, so you never have to arrange a carrier yourself. For change-of-mind returns, the actual cost of that return label is deducted from your refund, and original outbound shipping is non-refundable. This is more generous than the 15–30% restocking fees common in the marine industry — we'd rather you buy with confidence.

What we can't take back

We inspect every return when it arrives. We can't accept — and may refuse or only partially refund — items that come back:

• Installed, drilled, modified, or showing use or saltwater exposure;
• Damaged from use or from inadequate return packaging;
• Missing hardware, components, or original packaging;
• Without an RMA, or shipped back more than 14 days after the RMA was issued.

If a return doesn't qualify, we'll contact you with photos and options before doing anything — you'll never be surprised by a silent partial refund.

Refunds

Approved refunds are issued to your original payment method within 3–5 business days of our receiving and inspecting the return (or, for damage/defect claims, verifying your photos). Your bank or card issuer may take a few additional days to post the credit.

Questions

Not sure whether your situation qualifies? Email sales@fluxboating.com before shipping anything — we respond fast and we're reasonable people.